Operating a modern organization involves monitoring a network of individual workflows, including efficient inventory and service contract management. The digital-first approach has allowed businesses to implement dedicated applications for managing this vast network of workflows. One such common application for managing enterprise processes includes ERP solutions, with SAP ERP being the longest-running and most widely used ERP application across the industry. SAP ERP has been the digital backbone for enterprises for decades and continues to provide industry-leading functionality to their users. However, decision-makers need a dedicated solution that can help them optimize SAP parts inventory and service contract management to achieve optimal operational efficiency and unlock previously untapped business potential.
If you are using SAP ERP to manage your organization and want to seamlessly achieve full-stack integration for all your line-of-business applications for it through a single platform to automate and streamline your business processes, then employ APPSeCONNECT’s Integration and achieve a new level of improvement to your business metrics.
Optimizing SAP Parts Inventory and Making Service Contracts Profitable
Delivering high-quality customer service forms the foundation for enterprises in the manufacturing and distribution industry to thrive and prosper. Ensuring that their inventory management, service contracts, deferred billing / incoming payments, warranty tracking, effective handling of service calls, and dispatch board processes are as seamless as possible is a necessity for their continued successful operation.
However, most business decision-makers lack the tool to comprehensively monitor and manage these complex workflows. Understanding the difficulties decision-makers face while managing such business processes, ECS, an APPSeCONNECT partner, has recently devised the ProcECS Engine that resides within SAP ERP to streamline said business processes. The solution not only helps businesses manage the above workflows and optimize SAP inventory management but also enables users to drive productivity and visualize data based on their organization’s unique workflow.
To highlight the capabilities and benefits ProcECS Engine provides, ECS alongside APPSeCONNECT, recently hosted a webinar titled, Optimize SAP Parts Inventory and Make Your Service Contracts Profitable.
The topics discussed throughout the webinar included:
- Components of Effective Service Management
- Different Modules of ProcECS
- Advantages of Leveraging Big Data for Inventory Planning
- Different Aspects of Contract Management and Advisory Services
The webinar was hosted on the 7th of December by APPSeCONNECT Co-Founder, Mr. Shailendu Verma, and Mr. David Gurvis, Product Manager at ProcECS. Team APPseCONNECT would like to extend our thanks to everyone for joining us in the webinar and making it a success.
Some of the major questions that were answered during the session included:
Q1. What are some of the key reasons behind companies losing money on service contracts?
A. Most companies consider services to be a differentiator in the marketplace for their organization while still losing profitability in service. The way businesses attempt to address this problem is by cutting down on costs instead of focusing on optimizing the service process. The focus on cost reduction negatively affects service levels, which is counterproductive.
Q2. How does part availability affect the profitability of service contracts?
A. The primary focus of a customer is to have their issues resolved quickly. Lack of good inventory management especially for special order parts prevents businesses from delivering faster resolution to customer issues. Thus, proper inventory management is needed to achieve quick wins for profitable service.
Q3. How does process account for the profitability of the service contract?
A. The biggest risk associated with service contracts is the businesses are bound to a specific period for delivering the service. While costs can go up, businesses cannot change their contract in the mid-period to address the growing expenses. By using big data from both macro and micro processes and presenting it in a simplified format, decision-makers can gain better insight into how the service contracts are doing, determine business risks, understand the impact of costs, and determine long-term profitability.
For those who could not join in on the live webinar, you can check out the recorded session below:
Webinar: Optimize SAP Parts Inventory and Make Your Service Contracts Profitable
Learn how to optimize SAP inventory management to deliver faster, and more effective services to your customers and increase your business profitability!
You can also check out the webinar in detail through the slideshow below:
APPSeCONNECT is a lean, next-generation Business Process Automation and integration platform that offers intelligent end-to-end low-code integration capabilities to enterprises. APPSeCONNECT’s vast library of robust pre-configured integration packages enables organizations to effortlessly create and rapidly deploy all necessary integrations for their line-of-business applications and accelerate time-to-market and business growth.
Jumpstart your journey towards perpetual scalable success with the power of APPSeCONNECT.
If you are using SAP ERP to manage your organization and want to seamlessly achieve full-stack integration for all your line-of-business applications for it through a single platform to automate and streamline your business processes, then employ APPSeCONNECT’s Integration and achieve a new level of improvement to your business metrics.
