Accelerated SAP S/4 HANA and Zoho Desk integration

The integration of Zoho Desk with SAP S/4 HANA allows for the seamless sharing of customer data between the two systems. This integration enables real-time syncing of customer information, such as contact details, purchase history, and support tickets, which helps customer service teams easily manage and track interactions with customers, as well as analyze customer data to improve service. Additionally, the integration allows for the automation of certain processes and can help to streamline operations and improve efficiency.

In this Webinar we will demonstrate how Zoho Desk can be integrated with SAP S/4 HANA using low-code platform. The following business scenario will be demonstrated in this Webinar.

Quick Foods Inc., deals in food and beverages and want to ensure that the quality of their products is maintained throughout the distribution chain. They have implemented a thorough process in SAP for managing Notifications, Work orders and Parts orders along with capturing timesheets for their service technicians.

The users, however, use Zoho Desk for creating and assigning breakdowns and doing their day-to-day work. Quick Foods want to ensure that financials and transaction records are being posted in SAP. A process flow will be created in APPSeCONNECT to synchronize a Zoho ticket as a SAP Notification. Whenever the ticket is converted into work order in Zoho, it will sync with SAP.

Join us to learn how this integration can help your organization improve its customer service and streamline its operations.