SAP ECC is a leading ERP system widely adopted by large enterprises to streamline and digitize their operations. On the eCommerce front, many of these organizations choose Magento, a robust and popular platform, to create and manage their online store. For businesses leveraging both these systems, there is always a growing need for powerful and seamless SAP ECC Magento Integration.
As leaders in eCommerce data integration, APPSeCONNECT has developed efficient solutions to connect SAP ECC with Magento. In this blog, we will explore how our integration enables automated synchronization of sales orders and customer data, enhancing operational efficiency and saving tons of time and effort. Read on to discover how your business can benefit from this integration.
SAP ECC Magento Integration with APPSeCONNECT – Overview
APPSeCONNECT is a reliable integration platform to connect SAP ECC and Magento, ensuring efficient and accurate synchronization of sales orders and customer data. When a customer places an order on your Magento online store, our integration automatically creates a corresponding sales order in SAP ECC. This ensures that your backend operations are always in sync with your online sales activities.
In addition to syncing sales orders, the integration also handles customer data. For registered customers, the orders are synced from Magento to ECC directly. But even for unregistered customers, our integration will enable automatic registration and store their details in SAP ECC, ensuring comprehensive and up-to-date customer records.
Order Sync Process for Unregistered Customer
The synchronization process for unregistered customers involves several critical steps to ensure seamless integration between Magento and SAP ECC:
New Guest Order Creation in Magento:
- When a new guest order is created in Magento, the customer’s email address format is ‘company.contacpersonemailid’.
- A default SAP Customer Number is assigned to these customers initially.
Handling Orders with Default SAP Customer Number:
- Orders with the default SAP Customer Number do not have the necessary information (like a specific SAP Partner Number) filled in a field named ‘ORDER_PARTNERS’.
- Orders missing this information will not be synchronized (synced) directly into SAP ECC.
Storing Orders in a Custom Table:
- These orders are stored in a custom table within SAP ECC, specifically designed to hold Magento customer IDs, Magento order IDs, and a ‘cleared’ flag indicating their status.
Updating Customers to Registered Status:
- The next step involves updating these guest customers to registered customers within SAP ECC.
Details Updated in SAP ECC:
- To register the customer, the following details are updated in SAP ECC:
- Valid SAP Customer Number
- Email address in a new format: “customernumber@Companyname.net.”
- Credit Limit information.
Syncing Information to Magento:
- This updated customer information (now registered) is synchronized back from SAP ECC to Magento using a Customer Update Process Flow.
Syncing Pending Orders to SAP ECC:
- Once customers are registered in SAP ECC, the next step is to sync their pending orders.
- A custom BAPI (Business Application Programming Interface) is called within the mapping to fetch and sync orders stored in the custom table from SAP ECC to SAP.
Dependent Touch Points:
- Order Clear Flag Update: Orders initially marked with an empty ‘Order Clear’ flag are updated to ‘X’ once they are successfully synced to SAP ECC.
- Contact Person Number: Contact details for the front-end customer are stored in the APPSeCONNECT DB using this touchpoint.
- SAP Order Number Sync Back: Once orders are synced to SAP, the SAP order number is updated in Magento for tracking and reference.
SAP ECC Magento Sales Order Sync for Registered Customer
For Registered Customers, Orders will directly get synced through the “Order Add” integration point, which will simply fetch the orders from Magento and sync them to SAP ECC.
Conclusion
This scenario between SAP ECC – Magento involves numerous processes, yet it effectively streamlines customer registration and order processing, providing a practical example of B2B functionalities. APPSeCONNECT streamlines sales cycle workflows and reduces manual entries through this integration, so companies can concentrate on scaling and prospering, all while maintaining an uninterrupted and proficient sales journey.
Integrate SAP ECC and Magento with APPSeCONNECT
When choosing the most reliable integration platform for SAP ERP solutions, it doesn’t get better than with APPSeCONNECT. We are an SAP-certified integration platform with a low-code visual builder, easy-to-use features, and a team of dedicated experts who live and breathe everything SAP!
Check the complete details and features of our powerful SAP ECC Magento integration and prepare to reap the benefits of true business process automation. As our integration automates the synchronization of sales orders and customer data from your eCommerce platform to your ERP system, you can sleep in peace knowing that your sales cycle is always running on autopilot and focus solely on growing your operations.
Contact us to learn more about how this integration will transform your business processes, or schedule a demo to witness the magic live in action!
