APPSeCONNECT Standard Support
Annual maintenance for APPSeCONNECT covers a range of support and services to ensure the smooth operation and usability of the integration system. Here are the elements included in annual maintenance support:
APPSeCONNECT Upgrades
- Upgrades:
New versions of the software with additional features and improvements.
Technical Support
- Helpdesk Support:
Access to a helpdesk for resolving technical issues.
- Email and Phone Support:
Support via email, phone, or live chat during specified hours.
- Priority Support:
Faster response times for urgent issues.
Security Management
- Security Patches:
Regular application of security patches to protect against vulnerabilities.
- Monitoring:
Periodically monitoring for potential security threats and issues.
Performance Monitoring and Optimization
- Monitoring:
Periodically performance monitoring to ensure that APPSeCONNECT runs smoothly.
- Optimization:
Regular optimization efforts to enhance performance and reduce downtime.
Bug Fixes
- Resolution of Known Issues:
Fixing bugs and issues reported.
- Hotfixes:
Immediate APPSeCONNECT patches for critical issues that need urgent attention.
User Training and Documentation
- Training Sessions:
Periodic training to understand new features and best practices of APPSeCONNECT.
- Documentation:
Access to comprehensive user manuals, FAQs, and troubleshooting guides.
Compliance and Regulatory Updates
- Compliance:
Ensuring the software remains compliant with relevant laws and regulations.
- Regulatory Updates:
Implementation of necessary changes to comply with new regulations.
Feature Enhancements
- Feedback-Driven Enhancements:
Incorporating user feedback into future enhancements and features.
- New Features:
Development and rollout of new features to enhance APPSeCONNECT functionality.
Service Level Agreements (SLAs)
- Uptime Guarantees:
Commitment to a certain level of uptime and availability.
- Response and Resolution Times:
Specific timeframes for responding to and resolving issues.
Customer Success Management
- Account Management:
Regular check-ins and support from a dedicated account manager.
- Usage Analytics:
Insights and recommendations based on usage patterns to help customers get the most out of the product.
