APPSeCONNECT Standard Support
APPSeCONNECT subscription covers a range of support and services to ensure the smooth operation and usability of the integration system.
Here are the elements included in standard support:
Here are the elements included in standard support:
24X5 support
24X5 support from Monday to Friday for integration/APPSeCONNECT-related issues.
Helpdesk support
Access to a helpdesk for resolving technical issues.
Email and Chat support
Support via email and live chat during specified hours.
Periodic Product Update
- Upgrades:
New versions of the software with additional features and improvements.
Bug Fixes
- Resolution of Known Issues:
Fixing bugs and issues reported.
- Hotfixes:
Immediate APPSeCONNECT patches for critical issues that need urgent attention.
SLA standard
- Uptime Guarantees:
Commitment to a certain level of uptime and availability.
- Response and Resolution Times:
Specific timeframes for responding to and resolving issues.
On-demand weekend support
Need to opt for Pay-as-you-go option for weekends to get these benefits.
On-demand integration monitoring
Need to opt for Pay-as-you-go support package to get these benefits.
