Field service management (FSM) is the process of managing a company’s resources and activities in the field, such as technicians, vehicles, and equipment, to deliver services to customers efficiently. FSM involves scheduling and dispatching technicians, tracking their location and work progress, managing inventory and parts, and communicating with customers.
FSM software helps automate and streamline these processes, allowing companies to improve efficiency, reduce costs, and enhance customer satisfaction. FSM is commonly used in industries such as utilities, telecommunications, healthcare, and manufacturing, where on-site services are essential.
Zuper – one of the leading FSM software – offers a comprehensive suite of tools to streamline field operations and enhance productivity. And to further enhance the full potential of FSM, seamless integration with an ERP system like SAP is crucial. This is where integration platforms like APPSeCONNECT come into play, with our powerful integration package for Zuper and SAP Business One.
APPSeCONNECT recently partnered with ECS to unveil our Zuper and SAP Business One integration, highlighting the potential of transforming Field Service Management Operations.
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Webinar Overview: Field Service Management with Zuper and SAP Business One
APPSeCONNECT has strongly believed in building strategic partnerships. So working together with one of our reputed partners ECS, we successfully launched our Zuper and SAP integration in our latest webinar to streamline operations for clients offering field services.
The webinar was presented by Sai Padmarajen V S – Head of Partner Operations at Zuper, Shailendu Verma – Co-founder at APPSeCONNECT, and David Gurvis, VP of Strategic Partnership at ECS.
Here’s a quick overview of the main talking points of the webinar:
- Quick overview of Zuper as a leading FSM software
- Understanding the PROCECS methodology developed by ECS
- Live demonstration of Service Contract in SAP, followed by the Zuper and SAP integration in action.
- Showcasing analytical features unlocked through seamless integration
You can watch a complete recap broadcast of the webinar below.
About Zuper Field Service Management Software
Zuper is a field service management (FSM) software provider that offers a range of tools to help businesses manage their field operations more efficiently. This FSM platform includes features such as job scheduling, dispatching, route optimization, asset management, and mobile workforce management. It is designed to streamline field service processes, improve productivity, and enhance customer satisfaction.
About PROCECS
PROCECS is a one-click service add-on for SAP Business One developed by ECS. By making a few customizations to the ERP system, PROCECS enables businesses to send contract quotes and prepare service contracts with just click. It’s a lightweight but highly scalable solution that automates and speeds up field service operations, allowing businesses to improve overall service and customer satisfaction.
Zuper and SAP Business One Integration with APPSeCONNECT
While the PROCECS add-on automates the initial processes of sending quotes and readying the service contracts, from thereon, the Zuper and SAP Business One integration kicks in.
The integration between these two systems further automates field service operations. When services calls are scheduled, made, and recorded in SAP, they will automatically reflect in Zuper as well. Similarly, all the details of the service call, such as client info, billing address, job date and description, etc. will also be synced in Zuper.
So for companies that are managing field service operations through Zuper, they will have access to more in-depth data for all jobs, clients, and partners. It eliminates the need to frequently switch between both the FSM and ERP system to sync and validate important data.
But don’t just take our word for it! Check out the Zuper and SAP Business One integration live in action in our webinar by clicking below to watch the full recap.
Field Service Management Made Easy with APPSeCONNECT
Field service is a crucial part of many businesses, which involves managing field agents and service providers as well as field assets like vehicles, tools and equipment. In many cases, ERP systems alone are not sufficient for effective field service management. APPSeCONNECT and ECS have come together to address this issue through seamless integration between Zuper and SAP Business One.
This integration is a game changer for all field service provides, not only streamlining operations but combining the capabilities of FSM software and ERP system to unleash new possibilities. The best part is that APPSeCONNECT is a low-code, super user-friendly integration platform, so you can implement our integration package with little to no technical knowledge, and still enjoy real-time data sync between Zuper and SAP, enabling both systems to function as a unit.
Get started with our FSM integration today with APPSeCONNECT, and also feel free to explore more integrations and pre-built connectors that we offer!
